Task
Design a mobile app that helps people manage their mental health and wellness.
Project Goals
I aim to create an innovative and user-friendly mental health application that prioritizes the privacy and security of personal information, while also leveraging AI technologies.
Result
This project successfully achieved my goal of developing a user-friendly mental health application by prioritizing personal privacy and security, along with the integration of artificial intelligence technologies. This application promotes individuals' mental well-being, encouraging a healthier and balanced lifestyle.
Tools:
Figma
Adobe Photoshop
Role:
UX Designer
UI Desginer
Visual Designer
Timeline:
December 2023
January 2024
If you'd like a preview of the low fidelity wireframes and high fidelity final designs included in the project details, you can access their PDFs by clicking the red and orange buttons on the monitor.
If you'd like a preview of the low fidelity wireframes and high fidelity final designs included in the project details, you can access their PDFs by clicking the red and orange buttons below.
User Interview
Introduction:
Hello, and thank you for talking with me today. We're here to understand your valuable insights and experiences regarding mental and psychological health to design a mobile application.
Mental health is an essential part of our overall well-being, and we're working on an application to provide better support in this area. Your experiences and opinions will help us create an effective and user-friendly application.
May I record this conversation for my own notes only? The recordings will be shared only with our team.
Questions:
1. Can you provide a brief introduction about yourself?
2. Do you seek support for your mental and psychological health in your daily life?
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If Yes: What areas do you seek support in?
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If No: What do you do when you're looking for any support or resources related to your mental and psychological health? What strategies do you use to cope with specific situations or challenges?
3. Do you currently use or consider using any mental health applications?
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If yes, what features or functions are most important to you?
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4. What are the key features you would like to see in a mental health application?
5. Are there any features or design elements you would prefer not to have in the application?
6. What are your thoughts on security and privacy issues when using mental health applications?
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What features are important to have in the application to alleviate your concerns about security and privacy?
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7. Have you encountered or do you anticipate encountering any challenges or difficulties with mental health applications?
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What type of feature or improvement would you like to see in the application design to overcome these challenges?
8. How often do you anticipate starting to use mental health applications? In which situations or times do you prefer to use the application more frequently?
9. What tools or guidance do you prefer to interact with within the application? What type of support or guidance would support you more?
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10. What aspects should users pay attention to during the process of exploring and using the application?
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What is the most important aspect for you when considering these points?
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What tips and guides would be helpful for you during the exploration process?
11. What type of feedback do you think would be most beneficial regarding the interaction process within the application?
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How do you prefer to report any issues or satisfaction encountered while using the application?
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What communication channels do you prefer for providing this feedback?
12. Would it be acceptable for me to contact you for any additional questions or for potential further research regarding this project
Seeking Support:
Features to Avoid:
Usage of Mental Health App:
Security & Privacy Concerns:
Frequency of App Usage:
Preferred Interaction Tools:
Feedback Preferences:
Attention Points for Users:
Preffered Features in Apps:
Challenges with Apps:
Affinity Map
Persona
Lightning Demo Ideas
Brain Storming
Users may have difficulty accessing accurate and reliable information about mental health. Sources filled with misinformation or lacking information can hinder users from making informed decisions.
Problem 1:
Accessing Information
Problem 2:
Communication Difficulties
Users may struggle to express their emotions or mental health conditions accurately. This situation can create difficulties in understanding users' needs and providing appropriate support.
These are the initial sketches on paper of some of the images I envisioned in my mind during the brainstorming session. These sketches are the foundation for my more detailed hand-sketched prototypes, which will be the next step.
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Hand-Sketched Low-Fi Wireframes
Note: To get a clearer view of the hand-sketched and digital wireframes by zooming in, click the red button to view the PDF versions.
Digital Wireframes
Note: To get a clearer view of the hand-sketched and digital wireframes by zooming in, click the red button to view the PDF versions.
Usability Test Plan
Purpose and Scope:
The purpose of this user test is to evaluate the user-friendly interface and functionality of the mental health mobile application we are developing.
Metrics:
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User Satisfaction: User satisfaction can be measured through surveys or feedback forms to evaluate how users perceive the application. Metrics for user satisfaction can include users' level of satisfaction with the application, frequency of use, and feedback.
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Success Rate: The success rate measures the percentage of users who successfully complete specific tasks while using the application. Tasks such as completing meditation exercises offered in the application or accessing support services can be evaluated.
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Usability: The usability of the application can be assessed through feedback from users and usage statistics. It examines how easily users can navigate the application and whether they encounter unnecessary difficulties.
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Accessibility: The accessibility of the application for users with disabilities can be measured. Features such as compatibility with screen readers, color contrast, and text size settings can be evaluated for accessibility.
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Performance: The performance of the application can be measured by response time, loading speed, and overall performance. Performance metrics are monitored to ensure that users can use the application quickly and smoothly
The results of this test will help us determine how well the application meets the needs of users and how we can improve the user experience.
Additionally, this will assist the business in identifying areas for investment and allocating resources to the application development process.
Usability Test Questions
Note: To get a clearer view of the usability test questions by zooming in, click the blue button to view the PDF versions.
Usability Test
Visual Guideline
In the Mood Board below, you can see the logo design I created for Mind Mate and the illustration choices I aimed to give users a positive energy while navigating the app.
Typeface
Poppins is an ideal choice for body text due to its wide range of characters and clean structure, which gives a sebse of reliability. It is also highly readable and has a modern appearance. Additionally, I believe that this font will emphasize my brand's values of tranquility and modernity, as it creates a soothing atmosphere.
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Color Palette
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Primary
Secondary
Accent
High-Fidelity Designs
Note: To get a clearer view of the high-fidelity screens by zooming in, click the orange button to view the PDF versions.
One of the distinguishing features of our application is the integration of artificial intelligence bots with therapists. These bots enhance the user experience by providing accessible support 24/7, suggesting coping techniques for stress, and offering emotional support. In this way, our users can always receive assistance when needed, making our application more effective.
We understand users' concerns about security and privacy, and therefore, we prioritize the protection of user data. All communications with artificial intelligence bots are encrypted and kept confidential, ensuring the privacy of our users is always maintained.
User research, user profiles, and prototyping are fundamental steps in our design process. However, in addition to these methodologies, we have strengthened our design process further by leveraging feedback and continuously improving the user experience.
Final Touch: AI Technology
User-Centric Solutions
1. Identity Privacy & Security:
Users can maintain their privacy by using nicknames, enabling them to comfortably engage in discussions in a secure environment. With the ability to turn off the camera during online therapy sessions, user privacy and comfort are prioritized.
Our application ensures secure user data through the implementation of two-factor authentication.
2. Access to Accurate
Information and Resources:
Users can access appropriate resources and information to achieve their psychological health goals, empowering them to enhance their well-being.
3. Rich Content:
Enriched with Al technology, meditation videos, readings, podcasts, and music, users experience an enjoyable and fulfilling experience.
Thanks for watching!
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